Contact Us


We're here to provide peace of mind on your journey, no matter the distance.


Customer Service

Have a question about your bag, need to check on your order or just want to know more about Pacsafe? We’re here to help. Whether traveling across the world or across the city, Pacsafe is your best mate on the journey. Just reach out using the form below or email us at You’ll get a real human who wants to solve problems and see you off on life’s adventure.


Have a return? We’ve got that handled for you. Fill out the form below to request a return. Please note that returns without an official Pacsafe Return Authorization will not be eligible for refund.

For warranty information please see the Warranty Policy page.

Pacsafe Offices

North America

Pacsafe - Outpac Designs Inc
300 Lenora Street
PMB 1627
Seattle, WA

Asia Pacific

Outpac Designs Ltd
Unit 15A, 7-9 Hill Rd
Shek Tong Tsui
Hong Kong

Tel: (852) 3664 8300
Fax: (852) 2572 4466


Outpac Designs GmbH
77736 Zell a.H.

Tel: (49) 0 7835 4219410
Fax: (49) 0 7835 4219419

Free Shipping to US & Canada for orders over USD 49