Click to sign up for 10% off your first order | Free Shipping to US & Canada for orders over USD 49.
average rating 4.5 out of 5
Based on 276 reviews
  • 5 Stars
    172 Reviews
  • 4 Stars
    76 Reviews
  • 3 Stars
    20 Reviews
  • 2 Stars
    6 Reviews
  • 1 Star
    2 Reviews
88% of reviewers would recommend this product to a friend
Customer photos and videos
276 Reviews
Reviewed by Kymberly F.
Verified Buyer
Rated 3 out of 5
Review posted

Love this pack - although it was a nightmare working with PacSafe!

This is my second Pacsafe CX Anti-Theft Convertible Backpack and I love it! I have traveled all over with this pack and I love that I can convert it from a pack into a purse very easily. The pack is large enough to hold my water bottle and a small umbrella (should I need it) as well as a scarf - this came in handy while traveling in Europe in the springtime. I received a 20% off coupon from PacSafe and was not able to use it. It took SEVERAL days of calling to finally get a person on the phone. They were not able to get the code to work, so they recommended that I purchase the pack and they would refund me the 20%. It has been almost 5 weeks and I still have not received the refund, nor have I received a response from the customer service team. If you are going to purchase this pack I recommend going through a third party that is easy to deal with. I don't think I'll be going directly through PacSafe in the future.

Loading...
Was this helpful?
Reviewed by Anthony R.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

BAG

VERRY GOOD BAG

Loading...
Was this helpful?
Reviewed by Shrabanti B.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Good product

Recommended.

Loading...
Was this helpful?
Reviewed by YG
Verified Reviewer
I don't recommend this product
Rated 1 out of 5
Review posted

12 Days of Silence After a Promised Resolution (Ticket #288xxx37)

I am writing this to warn customers of the total failure in coordination between Pacsafe’s regional offices. On December 12, after my tickets were "accidentally closed" by their system, Pacsafe APAC promised me that the European Customer Service Team would provide a detailed update "today" regarding my returned parcel.

It is now December 24, and I have heard absolutely nothing.

Timeline of Negligence:

Nov 21: Pacsafe confirmed my replacement parcel (UPS #1Z5A1R506850xxxx57) was returned to their warehouse. I provided my corrected address immediately.

Dec 2: I received a customer satisfaction survey for an unresolved issue, proving their internal systems are broken.

Dec 12: APAC team apologised and promised a 24-hour response from the Europe team.

Dec 24: 12 days have passed since that promise. No update, no bag, and no refund.

Holding a customer’s property for over a month (since the bag returned to your warehouse) without communication is predatory business behavior.

Loading...
Was this helpful?
Reviewed by Dawn M.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Great bag-convertible backpack

I gave it a 5 star because of the security features that I wanted.It’s a good size bag, not too big not too small. Easy to clean. I feel that the backpack straps are hard to adjust but I do like the secure straps. The thing I don't like is the two pockets inside that are floppy & in the way. They need to be zippered or snapped. No magnets because it desensitizes your credit cards. No velcro either. All in all a great bag that I love to travel with that gives me a good sense of security.

Loading...
Was this helpful?