Contact Us

We're here to provide peace of mind on your journey, no matter the distance.


Customer Service

Have a question about your bag, need to check on your order or just want to know more about Pacsafe? We’re here to help. Whether traveling across the world or across the city, Pacsafe is your best mate on the journey. Just reach out using the form below or email us at You’ll get a real human who wants to solve problems and see you off on life’s adventure.


Have a return? We’ve got that handled for you. Head over to the Returns & Exchanges page and follow the simple process.

For warranty information please see the Warranty Policy page.

In the meantime, you may find other useful information here at our Help Center.

Pacsafe Offices

North America

Pacsafe - Outpac Designs Inc
300 Lenora Street
PMB 1627
Seattle, WA

Asia Pacific

Outpac Designs Ltd
Unit 15A, 7-9 Hill Rd
Shek Tong Tsui
Hong Kong

Tel: (852) 3664 8300
Fax: (852) 2572 4466


Outpac Designs GmbH
77736 Zell a.H.