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average rating 3.2 out of 5
Based on 5 reviews
  • 5 Stars
    2 Reviews
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    1 Review
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40% of reviewers would recommend this product to a friend
5 Reviews
Reviewed by Rita
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Love this tote bag

I recently purchased this tote bag and I’m really impressed. First of all, the customer service is amazing — they responded quickly and resolved my issue in a very friendly and efficient way.

The bag itself is excellent: it’s lightweight, water-repellent, and very easy to clean. It also has plenty of compartments, making it very practical for everyday use. Everything matches the description on the website perfectly.

I absolutely love this bag and would highly recommend it!

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Reviewed by Emma G.
Verified Buyer
I recommend this product
Rated 5 out of 5
Review posted

Makes a great personal item / travel tote

I just used this bag for a work trip to Japan and it was great for what I needed!

Pros:

- For long flights, I prefer a tote bag as a personal item for under the seat (I find that backpacks usually take up too much leg room to stretch out, while small crossbody or sling bags tend to slide around too much). This tote checks all the boxes I was looking for: it stands up on its own and doesn’t flop over, zips shut to keep contents secure, comfortably holds all my long haul flight essentials, and is lightweight enough to be carried around the airport after checking my suitcase.

- I found the bag to be reasonably comfortable for carrying around. I walked a couple miles at a time with it in Japan and had no issues. While other reviewers mentioned that it tends to slide off their shoulders, I didn’t have this problem unless I was also wearing a backpack, but in that case the bag is also comfortable hand or elbow carried. (By comparison, I have also traveled with an Away Everywhere tote and it is just too heavy to be comfortable especially when fully packed.)

- When not at the airport, the bag is a perfect size for daily use. It looks nice and professional as well, so it transitions easily to workwear / dressier outfits.

- I think the construction quality is good and comparable to other Pacsafe products.

Cons:

- Although the bag is reasonably comfortable for a tote, for a full day of sightseeing with a lot of walking, I prefer a combo of the Pacsafe 10L backpack + 1L sling…

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Reviewed by Laura
Verified Reviewer
Rated 3 out of 5
Review posted

This tote NEEDS a crossbody strap with option to detach it

This tote needs a crossbody strap that is detachable! Often the need is to be hands-free, especially during travel and shopping. Shoulder straps slip off easily and become annoying when you need to be truly hands-free. The Taupe is a lovely color but no detachable crossbody strap makes it a no-go for me. Sadly.

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Pacsafe – Official North America Store

Thank you for sharing your feedback with us. We’re glad to hear you love the Taupe colour, and we truly appreciate you taking the time to explain what didn’t work for you.
We understand how important hands‑free convenience is, especially for travel and shopping, and your suggestion is truly valuable. We’ll be sure to share this with our product team for future consideration.
Thank you again for the thoughtful review. If you have any other ideas or features you would love to see, we would be more than happy to hear them.

Reviewed by E. S.
Verified Buyer
I don't recommend this product
Rated 2 out of 5
Review posted

Just okay

This tote is disappointing. The protective pouch inside is only large enough for a tablet and not a laptop. I've purchased many Pacsafe bags and feel the price doesn't match the value with this one. I would have preferred the original tote bag with a travel strap on the back. Not sure I'll be keeping this one.

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Pacsafe – Official North America Store

Thank you for sharing your feedback with us, and we’re sorry to hear that this tote hasn’t met your expectations. We truly appreciate your continued support as someone who has purchased many Pacsafe bags. To clarify, the protective padded sleeve inside the tote is designed to fit a 13" MacBook Pro and most 13" laptops without cases for extra protection. This tote also includes a luggage slip at the back, allowing it to slide securely over your suitcase handle for easier travel. If you’re still unsure about keeping the bag, please feel free to reach out to us. We are here to help however we can. Thank you again for your honest review.

Reviewed by M W.
Verified Reviewer
I don't recommend this product
Rated 1 out of 5
Review posted

The length of the handle

I would like to have a Pacsafe carry on bag, but the length is too long for me to carry it by the side with hand held. I am not used to bring the carry on bag on my shoulder. Can you consider to produce a carry on bag with the adjustable length handle or simply a handheld bag?

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Pacsafe – Official North America Store

Thank you for sharing your feedback. We are sorry the carry-on bag’s length did not work well for your preferred way of carrying. You may find the Pacsafe® W Anti-Theft Crossbody a better fit. It has a shorter height and an adjustable strap that can be tightened for comfortable handheld use. Please note it doesn’t include a luggage slip like the Pacsafe® W Anti-Theft Carryall Tote. If you would like help choosing the best option, we are here to assist anytime. Thank you very much.