Returns Information

We only accept returns of non-sale, unused and undamaged items purchased through Pacsafe.com. For all other returns, please refer to the store where you made the original purchase.

Please return your items within 30 days of purchase. All return item needs to be in original packaging with hang tags attached.

The cost for product returns are borne by customers for all non-warranty related returns.

* In the event of a return, all products purchased in a bundle must be returned together. The full amount will be credited to the original payment method.

Please go to our returns page here to create a return ticket. 

Create a Return Ticket

How to create a return ticket:

• On our returns page please input the order number (in the order confirmation email) that was issued when you purchased your returning item, along with your email and click "Find Order". 
  
  

• Select the product and the quantity you wish to return and click "Next".
  
  

• Choose a reason for return and add any additional notes that will help us understand why you need to make this return. If you needed, you are also able to upload a max of 6 images. .jpg format only please.
  
  

• You will be refunded through the original payment method you used to purchase.
  
  

• Please allow 24-48 business hours for us to look into your ticket and respond
  
  

• Please follow the instruction email to return your items.
  
  

• Pack your items in the original bag or box, if possible. Remove or mark out all previous labels.
  
  
• Attach the return shipping label to the outside, and ship!
  
  
• Please email ussupport@pacsafe.com with the return tracking number.

Once your return is received and checked you’ll get an email notification informing you that we’ve initiated a refund, please allow 2 business days for processing. Your refund will be credited back to the original payment method.

For additional details on our Returns Policy, please review our full Terms & Conditions

Exchanges

If you’d like to exchange for a different item, please follow the above instructions for a return and place a new order for the item you'd like to change to.

Warranty Information

We offer a limited 5 year warranty on backpacks and bags, and a 2 year warranty on other items and accessories. If you have a manufacturing issue not related to standard wear and tear, you may qualify to receive a replacement through our Warranty program.

See more on our Pacsafe Warranty.

Price Adjustment

We refund the price difference for eligible orders made at Pacsafe.com.

See more and make your request on our Pacsafe Price Adjustment.