The cost for product returns are borne by customers for all non-warranty related returns.
Please go to our returns page here to create a return ticket.
On our returns page please input the order number (in the order confirmation email) that was issued when you purchased your returning item, along with your email and click "Find Order".
Select the product and the quantity you wish to return and click "Next".
Choose a reason for return and add any additional notes that will help us understand why you need to make this return. If you needed, you are also able to upload a max of 6 images. .jpg format only please.
You will be refunded through the original payment method you used to purchase.
Please allow 24-48 business hours for us to look into your ticket and respond
Please follow the instruction email to return your items.
Once your return is received and checked you’ll get an email notification informing you that we’ve initiated a refund, please allow 2 business days for processing. Your refund will be credited back to the original payment method.
For additional details on our Returns Policy, please review our full Terms & Conditions
If you’d like to exchange for a different item, please follow the above instructions for a return and place a new order for the item you'd like to change to.
We offer a limited 5 year warranty on backpacks and bags, and a 2 year warranty on other items and accessories. If you have a manufacturing issue not related to standard wear and tear, you may qualify to receive a replacement through our Warranty program.
See more on our Pacsafe Warranty.